Frequently Asked Questions

The hotel day starts at 4:00 PM and ends at 11:00 AM. The reception is open 24/7, ensuring full flexibility upon arrival.

Yes, Czarny Kamień offers free parking for all its guests. The parking is located directly at the property and does not require prior reservation.

Breakfast is served from 8:00 to 10:30, and dinner from 16:00 to 18:00. The a'la carte restaurant welcomes guests from 13:00 to 21:45, and the hotel bar is open from 13:00 to 23:00. Hours may change depending on the season

Yes, guests have access to free Wi-Fi throughout the property. Stable internet connection is available in both the apartments and common areas.

No, there is a complete smoking ban throughout the entire property. This applies to apartments, common areas, and balconies.

Yes, the Resort has its own restaurant serving breakfast (BB) and dinner (HB) as an extensive buffet. The menu is based on local products and includes dedicated dishes for children, tailored to the needs of little picky eaters. You can choose full-board offers or breakfast-only offers.

No, pets are not allowed. At Czarny Kamień, bringing pets is completely prohibited to ensure comfort for allergy sufferers and those who value total tranquility.

For the little ones, a playroom, game room, animations, outdoor playground, and the water zone "Water World" have been prepared. "Water World" is a special pool area full of water attractions and sprays, perfect for safe fun. The restaurant also offers a dedicated menu designed for young guests. More information can be found on the family with children page: https://www.czarnykamien.pl/dzieci

Children under 3 stay free if sleeping in bed with parents.

The property offers a monitored ski storage and a secure bike room. The location encourages activity – Czarny Kamień is situated right next to the forest, near numerous hiking trails and biking routes. In winter, we invite you to the hill 50m from the property, ideal for sledding and sliding! Also, many ski slopes nearby.

Yes, on-site rental is available for classic bikes, e-bikes, and scooters. It's a perfect way to explore Szklarska Poręba and surroundings without bringing your own gear.

Czarny Kamień is located in a quiet area by the forest, just a few minutes' walk from the city center. This allows guests to enjoy peace and mountain views (including Szrenica) while having easy access to city attractions.

Guests can use the indoor pool, outdoor summer pool, indoor and outdoor jacuzzis, saunas, and massage rooms. The heart of the wellness zone is the indoor pool heated to 30°C. The sauna area includes both dry and steam saunas.

The indoor pool and both indoor and outdoor jacuzzis are open year-round, while the outdoor pool is seasonal and heated from June to September. The pool hall has direct access to the outdoor area.

SPA & Wellness zones have different opening hours depending on their location. Saunas are usually open from 4:30 PM to 9:30 PM. The indoor pool is open from 8:00 AM to 9:30 PM. The outdoor pool is open from 10:00 AM to 9:30 PM.Detailed information for each facility can be found here: https://www.czarnykamien.pl/hotel/wazne-informacje

Yes, Czarny Kamień has massage rooms offering treatments based on natural mountain herbs and minerals. Booking in advance at the SPA reception is recommended.

Yes, each apartment is equipped with a kitchenette with a hotplate, kettle, and a set of dishes. Guests also receive a welcome set (coffee, tea, mineral water)

The apartments feature reversible mattresses, allowing guests to choose their preferred firmness (soft or firm side). Please ask staff to flip the mattress.

These appliances are in selected apartments. For longer stays needing a washer or dishwasher, please confirm your chosen apartment type includes them when booking.

Yes, bathrobes and disposable slippers are provided for adults. These amenities make it easier to enjoy the SPA & Wellness area.